a) The
Company gives no guarantee of the exact quantity of goods delivered and in the
event that quantity of Goods delivered does not correspond with the quantity
stated on the Order the Customer shall only be liable to pay for the quantity
delivered.
b) If, upon receipt, the goods
appear damaged, incomplete or incorrect please indicate on the carrier’s
documentation and notify our Customer Services Department of the situation no
later than 3 days after delivery. If in doubt please sign the carrier’s
documentation “Unexamined”. Should an expected consignment not arrive, please
notify our Customer Services Department within 21 days from date of invoice,
failing which the Company shall be under no liability for
non-delivery. Made to Order and Non-stock products should be
immediately inspected on arrival and any damage reported to customer services
the same day.
c) Any surplus goods
delivered shall remain the property of the Company and the Customer shall take
all reasonable precautions for the safe custody and protection of such surplus
goods until the time of their removal by the
Company.
d) Under no circumstances shall any goods
be returned to the Company without its prior consent, otherwise liability is not
accepted. The Company will issue a Goods Returns Number and this must be clearly
marked on the exterior of every package returned.
Returned
Goods must be suitably packaged, for transportation by carrier. Goods received
without suitable packaging will not be credited. Where the Company has made the
error, full credit will only be given on returned goods that are fit for
sale.
e) The Company is under no obligation to
accept goods for return due to customer ordering errors, surplus stock etc. but
where it agrees to do so a 15% handling charge may apply, the customer will
arrange carriage and pay all freight charges. The company will issue a Goods
Returns number which must be clearly marked on the exterior of each package
returned.
f) Refused Deliveries - We
reserve the right to make a carriage charge plus 15% handling charge on all
consignments tendered for delivery, which are refused without
justification.
g) Only unused and complete goods
may be returned, they must be undamaged current lines in their original
packaging, displayed in our most recent catalogue and less than 12 months old.
Goods not conforming to these criteria will not be accepted for credit.The
company reserve the right to dispose of any non-saleable and uncreditable
returned goods.
h) Made to Order and Non-stock
products signified by a are non-returnable